Contact Electrical are an electrical wholesaler based in Birmingham, West Midlands, offering customers outstanding service.
As independent electrical suppliers, we stock products for commercial, domestic, and industrial applications. We proudly support and supply many customers in the Birmingham, Cannock and West Midlands area. We are a prominent electrical wholesaler that carries an extensive product range including energy efficient lighting, LED lighting and much, much more.
Contact Electrical wholesalers also benefits from extensive buying power and unsurpassed service levels from our value-adding suppliers through strong influences on our supply chain, thanks to our membership with The Independent Buyers Association. We ensure to synergise quality and value to our end customers, possible by our value-adding partnership and supply chain activities, where our involvement with this association will ensure optimal competitiveness and performance for all of our customers.
The EDA (Electrical Distributors’ Association) is the trade association that protects the interests of wholesale distributors of electro-technical products in the UK.
There are 241 member companies (as at June 2018) ranging in size from businesses running hundreds of branches to those that have just one. In total there are 2,000 outlets throughout Britain and Northern Ireland and generate a combined annual turnover of around £4.2 billion.
Our ISO 9001 policies involve a quality assurance framework which promotes effective implementation of operational resources and competencies to meet and exceed our customer requirements. Our quality policies seek to continuously align and improve our internal operations with our external customer requirements by addressing processes such as reducing lead times and waste, minimising service complexity and reducing enquiry resolution times to ultimately improve customer satisfaction. Our quality strategies are continuously reviewed in line with emerging trends, where inter-related processes and optimal supply chain collaboration are inherent in our strategic commitment to achieving the highest quality standards and the best possible products and services to our customer base.
Our ISO 14001 accreditation also focuses on shifting our business model towards sustainable and environmentally friendly solutions. With the big push on environmental sustainability, our processes include recycling products such as discharge and fluorescent lamps, where our core and emerging energy-efficient lighting range aims to reduce our customer’s carbon footprint as well as corresponding costs. With future plans to extend our green strategies, Contact Electrical understands its obligations to the environment.
Our associations with Construction line, a supply chain management service provider, prides itself on ensuring that Contact Electrical conforms to government standards which ultimately reduces commercial risks, and help buyers engage with reliable suppliers. Arrangements with Construction line have also developed our customer base with a multitude of construction contractors and companies that we supply products for and assist with our wide array of professional services for installation/maintenance purposes
As a Business Charter for Social Responsibility signatory, sustaining local economic development through high ethical standards is a very important part of our business model. Guided by a set of social principles, we adhere to supporting local supply chains, promoting ethical procurement standards and providing local employment opportunities; all of which are a significant part of our contribution to the social welfare of our local community. Implementation of these considerable social practices is widely recognised by government bodies, with evidence of growing importance spilling over into the private sector where these social objectives aim to ultimately improve customer satisfaction.
Contact Electrical wholesalers also supports local educational institutions to assist with the sustainable development of apprenticeship opportunities as part of our corporate social responsibility. These social opportunities intend to ultimately reduce unemployment by raising the skill level of our local workforce by facilitating learning and development for our local community.
As well as favourably affecting regional economic development by looking after our employees, suppliers and wider local stakeholders, we also recognise the need to develop our environmental sustainability in line with the growing demand to reduce our carbon footprint and recycle where possible. ISO 14001 accreditation ensures compliance with the highest standard of environmental quality policies by implementing practices which protect the environment, utilise resources efficiently as well as minimising waste and energy consumption through green strategies.
We are proud members of the Greater Birmingham Chambers of Commerce.
The GBCC has a well-established corporate brand coupled with many years of history and success as a leading business support organisation. The brand is strongly influenced by their mission, vision and values – understanding what the Chambers stand for and what we can offer our members, clients, stakeholders and employees alike is fundamental in ensuring the success and long term sustainability.
The five core values (the 5 C’s) were identified by a working group from across the organisation as those that best represented the work ethics and unique organisational culture. The values form part of their everyday working life and influence their behaviour at all levels through the interactions with customers – both internal and external.
Contact Electrical Wholesale Ltd take cyber security extremely seriously and are accredited by the Cyber Essentials scheme which addresses the most common Internet based threats to cyber security — particularly, attacks that use widely available tools and demand little skill. The scheme considers these threats to be:
The Cyber Essentials scheme helps Contact Electrical Wholesale Ltd protect the confidentiality, integrity and availability of data stored on devices which connect to the Internet. Such as: